Multi-channel communication to improve customer experience Workshop. At Hotel Russell, in London, on 7th April.

Process Transformation Week

Workshops: April 7th

07 – 09 APRIL, 2014     –      Hotel Russell, London, United Kingdom

Track B

WORKSHOP 4:

IMPROVING CUSTOMER EXPERIENCE THROUGH PROCESS AUTOMATION AND MULTI-CHANNEL COMMUNICATION

Improving customer experience is the number one process improvement priority for the C-Suite.  Increasingly, process improvement is not so much about the elimination of waste, it’s about achieving competitive advantage by winning, retaining and delighting more customers.  Enabling that across multiple communication channels is a new challenge confronting many businesses.

Attend this workshop to hear firsthand how a UK mortgage lender used BPM technology to streamline mortgage application processing and automate multi-channel customer communications, resulting in dramatic service improvements, higher customer satisfaction and increased sales, while at the same time reducing costs.

In the second half of this workshop, working in small teams, we challenge you to identify similar process improvement opportunities using an Operational Excellence Centre of Excellence (CoE) scenario.  The workshop will end with a brief demonstration of how the MATS iBPM platform can be used to streamline the CoE “idea to improvement” end-to-end process.

 Martin Scovell
Martin Scovell 
CEO
Matssoft

Sponsored by: Matssoft

Matssoft

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